Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rhinosportsgear.orders@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rhinosportsgear.orders@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rhinosportsgear.orders@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rhinosportsgear.orders@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rhinosportsgear.orders@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rhinosportsgear.orders@gmail.com.
Return Policy
Thank you for shopping with Rhino Sports Gear, LLC. We want to ensure your complete satisfaction with our products. If, for any reason, you are not happy with your order, please feel free to contact us at rhinosportsgear.orders@gmail.com within 15 days of receiving your purchase.
Customized Items:
- Customized items, such as custom shin pads, are made-to-order products. We provide you with the final design before production to ensure your satisfaction.
- Customized items can only be returned if there is a fault with the product that was made by us.
Initiating a Return:
- Please email us at rhinosportsgear.orders@gmail.com with your order number and details of the product you would like to return.
- We will review your message and assess the situation.
- Our team will get back to you to discuss the best resolution.
Eligibility for Return:
- To be eligible for a return, the item must be unused and in its original condition, including the original packaging.
- Custom products are eligible for return only if there is an issue with the product from our side.
- A receipt or proof of purchase is required for all returns.
Exceptions for Partial Refunds:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after delivery.
Return Process:
- Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original method of payment within 7 days.
Sale Items:
- Only regular priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
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Return Policy
Thank you for shopping with Rhino Sports Gear, LLC. We want to ensure your complete satisfaction with our products. If, for any reason, you are not happy with your order, please feel free to contact us at rhinosportsgear.orders@gmail.com within 15 days of receiving your purchase.
Customized Items:
- Customized items, such as custom shin pads, are made-to-order products. We provide you with the final design before production to ensure your satisfaction.
- Customized items can only be returned if there is a fault with the product that was made by us.
Initiating a Return:
- Please email us at rhinosportsgear.orders@gmail.com with your order number and details of the product you would like to return.
- We will review your message and assess the situation.
- Our team will get back to you to discuss the best resolution.
Eligibility for Return:
- To be eligible for a return, the item must be unused and in its original condition, including the original packaging.
- Custom products are eligible for return only if there is an issue with the product from our side.
- A receipt or proof of purchase is required for all returns.
Exceptions for Partial Refunds:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after delivery.
Return Process:
- Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original method of payment within 7 days.
Sale Items:
- Only regular priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
Exchanges:
- We only replace items if they are defective or damaged due to our mistake. Contact us at rhinosportsgear.orders@gmail.com to report any defective or damaged items.
Shipping Costs:
- Customers are responsible for the shipping costs for returning items. Shipping costs are non-refundable.
- If a refund is issued, the cost of return shipping will be deducted from the refund.
Shipment of Custom Shin Pads:
- If you are returning custom shin pads, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
Refunds:
- Refunds are processed in accordance with our refund policy outlined above.
Thank you for choosing Rhino Sports Gear, LLC. We appreciate your business, and we are committed to providing the best shopping experience possible.
Last Updated: 02/10/24
Exchanges:
- We only replace items if they are defective or damaged due to our mistake. Contact us at rhinosportsgear.orders@gmail.com to report any defective or damaged items.
Shipping Costs:
- Customers are responsible for the shipping costs for returning items. Shipping costs are non-refundable.
- If a refund is issued, the cost of return shipping will be deducted from the refund.
Shipment of Custom Shin Pads:
- If you are returning custom shin pads, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
Refunds:
- Refunds are processed in accordance with our refund policy outlined above.
Thank you for choosing Rhino Sports Gear, LLC. We appreciate your business, and we are committed to providing the best shopping experience possible.
Last Updated: 02/10/24