Refund policy
Return Policy
Thank you for shopping with Rhino Sports Gear, LLC. We want to ensure your complete satisfaction with our products. If, for any reason, you are not happy with your order, please feel free to contact us at rhinosportsgear.orders@gmail.com within 15 days of receiving your purchase.
Customized Items:
- Customized items, such as custom shin pads, are made-to-order products. We provide you with the final design before production to ensure your satisfaction.
- Customized items can only be returned if there is a fault with the product that was made by us.
Initiating a Return:
- Please email us at rhinosportsgear.orders@gmail.com with your order number and details of the product you would like to return.
- We will review your message and assess the situation.
- Our team will get back to you to discuss the best resolution.
Eligibility for Return:
- To be eligible for a return, the item must be unused and in its original condition, including the original packaging.
- Custom products are eligible for return only if there is an issue with the product from our side.
- A receipt or proof of purchase is required for all returns.
Exceptions for Partial Refunds:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after delivery.
Return Process:
- Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original method of payment within 7 days.
Sale Items:
- Only regular priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
Certainly! Here's a revised and comprehensive version of your return policy draft:
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Return Policy
Thank you for shopping with Rhino Sports Gear, LLC. We want to ensure your complete satisfaction with our products. If, for any reason, you are not happy with your order, please feel free to contact us at rhinosportsgear.orders@gmail.com within 15 days of receiving your purchase.
Customized Items:
- Customized items, such as custom shin pads, are made-to-order products. We provide you with the final design before production to ensure your satisfaction.
- Customized items can only be returned if there is a fault with the product that was made by us.
Initiating a Return:
- Please email us at rhinosportsgear.orders@gmail.com with your order number and details of the product you would like to return.
- We will review your message and assess the situation.
- Our team will get back to you to discuss the best resolution.
Eligibility for Return:
- To be eligible for a return, the item must be unused and in its original condition, including the original packaging.
- Custom products are eligible for return only if there is an issue with the product from our side.
- A receipt or proof of purchase is required for all returns.
Exceptions for Partial Refunds:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after delivery.
Return Process:
- Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed and credited to your original method of payment within 7 days.
Sale Items:
- Only regular priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
Exchanges:
- We only replace items if they are defective or damaged due to our mistake. Contact us at rhinosportsgear.orders@gmail.com to report any defective or damaged items.
Shipping Costs:
- Customers are responsible for the shipping costs for returning items. Shipping costs are non-refundable.
- If a refund is issued, the cost of return shipping will be deducted from the refund.
Shipment of Custom Shin Pads:
- If you are returning custom shin pads, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
Refunds:
- Refunds are processed in accordance with our refund policy outlined above.
Thank you for choosing Rhino Sports Gear, LLC. We appreciate your business, and we are committed to providing the best shopping experience possible.
Last Updated: 02/10/24
Exchanges:
- We only replace items if they are defective or damaged due to our mistake. Contact us at rhinosportsgear.orders@gmail.com to report any defective or damaged items.
Shipping Costs:
- Customers are responsible for the shipping costs for returning items. Shipping costs are non-refundable.
- If a refund is issued, the cost of return shipping will be deducted from the refund.
Shipment of Custom Shin Pads:
- If you are returning custom shin pads, consider using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
Refunds:
- Refunds are processed in accordance with our refund policy outlined above.
Thank you for choosing Rhino Sports Gear, LLC. We appreciate your business, and we are committed to providing the best shopping experience possible.
Last Updated: 02/10/24